Free delivery on orders over A$100
45-day easy returns or exchanges
Log in
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
$0.00 AUD

Cancel Order

 

At Hogarbelleza (hereinafter referred to as "I" or "we"), we are committed to providing an efficient online shopping experience for our Patio Lounge Chairs and Patio Umbrellas. We understand that circumstances may change, and you may need to request a cancellation. Please review our policy below.

Order Cancellation Conditions

  • Within 48 Hours: If you submit a cancellation request within 48 hours of placing your order and the items have not yet been shipped, the order can be directly cancelled without penalty.

  • After 48 Hours or Shipped Orders: If more than 48 hours have passed since the order was placed, or if the order has already been shipped (regardless of the time elapsed), we are unable to intercept the package or cancel the order. In this case, please wait for the logistics carrier to deliver the items. Once received, you may contact us to initiate a return and refund process. For more details, please refer to our Return and Exchange Policy.

Order Cancellation Process
To initiate a cancellation, please follow these steps:

  • Contact our customer service team immediately via email at info@hogarbelleza.com or by calling +1 (518) 912-1931.

  • In your communication, please provide your Order Number and valid Proof of Payment so we can locate your record quickly.

  • Our customer service team will review your request immediately. Once approved, we will inform you of the result and arrange the refund process.

Refund Instructions

  • Once the cancellation or return is confirmed, the refund will be issued back to the original bank card account (Visa, MasterCard) used during the payment.

  • Arrival Time: Depending on the processing efficiency of different banking institutions, we estimate that the refund will arrive in your account within 1-5 business days.

  • If you have not received your refund after this period, please contact us for assistance.

Order Modifications

If you wish to modify the details of your order (such as changing the shipping address or item specifications) rather than cancelling it, please contact us within the 48-hour window before shipment. We will do our best to accommodate changes, but if the item has already been dispatched, modifications cannot be made.

Cancellations Initiated by Us
We reserve the right to cancel an order under specific circumstances, including but not limited to:

  • Items being out of stock or discontinued.

  • Inability to process payment information.

  • Duplicate orders generated due to system errors.
    If we cancel your order, you will be notified via email, and a full refund will be processed immediately.

Contact Us
If you have any questions regarding this policy or need assistance with your order, please contact us using the information below:

Address: 12636 N 24TH ST, PHOENIX, AZ 85032-6901, US
Phone: +1 (518) 912-1931
Email: info@hogarbelleza.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)