Terms of Service

 

1. Introduction and Scope

Welcome to Hogarbelleza (hereinafter referred to as "we" or "us"). This Service Policy governs your use of our online store and the purchase of our products, specifically patio sun loungers and patio umbrellas. By accessing our website and purchasing products, you agree to be bound by these terms. These terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

2. User Accounts and Website Responsibility

To access certain features of our website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account password and for any activities or actions under your account. We reserve the right to refuse service, terminate accounts, or remove content if we believe user conduct violates applicable laws or is harmful to our interests.

3. Products, Inventory, and Pricing Information

We strive to display the colors and images of our products (patio sun loungers and patio umbrellas) as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to limit the sales of our products to any person or geographic region. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We also reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

4. Orders and Payment

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We accept major credit cards (Visa, MasterCard) as our primary payment methods. All transactions are secure and encrypted.

5. Shipping Policy

Delivery Scope: We currently ship exclusively to addresses within Australia. We do not support delivery to other countries.

Shipping Costs:

• Orders of AUD 100 or more: Free Shipping.

• Orders under AUD 100: A flat shipping fee of AUD 10.99 applies.

Processing Time: Orders are processed within 1 to 3 business days.

Transit Time: Delivery times typically fluctuate between 7 to 15 business days.

Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.

More Details: For more detailed information regarding shipping times, coverage areas, and specific conditions, please consult our Shipping Policy Page.

6. Cancellation

Cancellation Conditions:

• Orders can be cancelled directly within 48 hours of placing the order, provided the order has not yet been shipped.

• Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled. In such cases, please wait for the logistics delivery to be completed and then contact us to arrange a return and refund.

Refunds: Refunds will be returned to the same payment method you used for the purchase.

Arrival Time: Once the cancellation is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. Regarding arrival time: Depending on the processing efficiency of different bank card institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for processing.

More Details: For more detailed information on the order cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

Exchange Scenarios/Conditions: We offer an exchange or return window of 45 days from the date of receipt. Items must be unused and in the same condition that you received them to be eligible for a return.

Steps for Users: To initiate a return or exchange, please contact our customer support team via email with your order number and the reason for the return. We will provide you with specific instructions.

Return Process: Upon approval of your request, you will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), identical to the payment method used at the time of purchase.

Arrival Time: After the return is confirmed and inspected, the refund will be returned to your bank card (Visa, MasterCard) account. Regarding arrival time: Depending on the processing efficiency of different bank card institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for processing.

More Details: For more detailed information regarding returns and refund processes, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection

We are committed to protecting your personal information. Our collection, use, and disclosure of personal information are governed by our Privacy Policy Page.

9. Disputes and Governing Law

These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these terms shall be resolved through amicable negotiation. If negotiation fails, the dispute shall be submitted to the competent courts in Australia.

10. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of us or our content suppliers and protected by international copyright laws. You may not use, reproduce, or distribute any content from our website without our express written permission.

11. Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. To the extent permitted by law, we shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

12. Changes to Service Terms

You can review the most current version of the Service Policy at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes constitutes acceptance of those changes.

13. Severability

In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

14. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these terms if such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

15. Contact Information

If you have any questions about this Service Policy, please contact us at:

Address: 12636 N 24TH ST, PHOENIX, AZ 85032-6901, US
Phone: +1 (518) 912-1931
Email: info@hogarbelleza.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)